Career Development Program
Your employer is investing heavily in a career development program that will give you more skills, a Nationally Recognised Qualification and give you more opportunities for personal and professional growth.
Register Now!
Industry Upskill Register Here
Less than 3 hours a month
Nationally Recognised Training
Group and Online Training
Access to Student Discounts
What will you gain out of this?
Customised training empowering you with more skills and tools applicable to your role.
Nationally Recognised
You will gain a nationally recognised qualification from Cert III to Cert IV
Working Hours
All the training will be completed during working hours.
No Exams or Essays!
Just practical work-based projects with short answer questions.
Fully Paid For
Your employer is paying for this so no costs to you and no HECS debt.
Cert III in Business (Customer Engagement)
The training course will build on your existing knowledge and formalise your experience.
Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture.
The Certificate III in Business (Customer Engagement) will not only provide you with an enjoyable and informative learning experience but also a high level of professionalism and the ability to deliver a high quality service. Learn all about how to work effectively in this fast paced industry.
What will you learn?
The training course will build on your existing knowledge and formalise your experience.
Core Units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Customer and Client Engagement
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
BSBXDB301 Respond to the service needs of customers and clients with disability
ICTSAS305 Provide ICT advice to clients
SIRXCEG002 Assist with customer difficulties
SIRXCEG005 Maintain business to business relationships
SIRXMKT001 Support marketing and promotional activities
SIRXOSM003 Use social media and online tools
SIRXPDK001 Advise on products and services
I'd already gained a lot of experience working in a business, so I just wanted to get some recognition for my years on the job. I don't have to stop work, I don't have to take days off, I can do it while at work so it's easy to work it around my life.
Chris Avond
CEO Affordable Ltd.
Higher Education Pathways?
If you decide to expand your skill set you could also consider a Diploma of Leadership and Management or a Diploma of Business and a Bachelor of Business.